RFP Details:
(INF107) Desktop and Support Services
RFP Statistics
Description
This Request for Proposal (RFP) sources a vendor for supply of Corporate Line Intel and/or AMD based Desktops, peripherals, and, related support and management services using continuous alignment processes that assure best value throughout the contract period.
Risk reduction and employment of best practices (client and vendor) are evident in the Information (I), Mandatory (M) and Rated (R) requirements under the following RFP sections:
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Introduction - Scope/Business and Technology Environment (client supplied), Instructions, Procurement Strategy through Evaluation and Selection Plan. It is all laid out clearly with the intent to enable a fair and transparent procurement process.
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Corporate – Ensures vendor understanding of the requirement and verifiable experience in delivery of Desktop products and services.
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General – Vendor account manager establishment plus equipment evaluation/certification.
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Hardware – Establishes a minimum configuration including labelling, warranty and technology renewal as well as encouraging the vendor to offer beneficial features for Standard and Performance Desktops.
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Services – Outlines service expectations including acquisition, asset tracking, moves, deskside support and imaging with timelines, reports and measurement.
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Sustainable Development – Ensures vendor alignment with client aspirations.
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Financials – Details ceiling prices on the variety of goods and services required from this RFP and potential discount scenarios.
Contract duration is client determined, with this RFP providing the flexibility and business relationship encouragement which, if properly managed, provides the potential of a long term win-win for you and your users, and, the successful vendor. Requirement and section weighting is client adjustable in line with your business priorities. RFP response of the successful vendor forms the contract baseline for goods and services.
NOTE: While a client can choose to manage this RFP with Word, use of the SourceX® product, a trial offer included with your purchase, is encouraged. This next generation tool contains a wealth of procurement experience and encourages you and your team to follow best practices. It has many great features designed to streamline the RFP development. Have a look at the Introductory Videos and we’re sure you’ll see the many benefits and potential savings it offers for this and other RFPs.
RFP Table of Contents:
- (INF107) Desktop and Support Services
- 1. Instructions to Proponents
- 2. Procurement Strategy
- 3. Evaluation and Selection Plan
- 4. Hardware Evaluation / Certification Process and Procedures
- 5. Corporate Requirements (27 Requirements)
- 6. General Requirements (7 Requirements)
- 7. Hardware
- 8. Service
- 1. General
- 2. Product Category - Desktop
- 1. Acquisition/ Procurement (3 Requirements)
- 2. Asset Tracking (3 Requirements)
- 3. Installation (3 Requirements)
- 4. Hardware Maintenance (3 Requirements)
- 5. Move/Add/Change (MAC) (3 Requirements)
- 6. Deskside Support (2 Requirements)
- 7. Re-deployment/ Cascade (2 Requirements)
- 8. Equipment Removal (3 Requirements)
- 9. Desktop Imaging (2 Requirements)
- 3. Reporting
- 9. Sustainable Development (1 Requirements)
- 10. Financial Requirements (2 Requirements)


