According to industry analysts, over 70% of outsourcing arrangements have failed to deliver on the promise of reduced costs and improved service levels. Collaborative Outsourcing™ provides the answer. It is an outsourcing strategy that takes the traditional outsourcing model close to a "partnering" model through adoption of a dynamic governance and accountability framework that focuses on collaborative management of service delivery, continuous alignment and benefits realization. The focus is on collaboration, flexibility and results; not contracts, penalties and fault. Collaborative Outsourcing™ enhances the value derived from outsourcing while removing or mitigating the structural impediments to benefits realization. The approach recognizes that the desired outcome and associated benefits are dynamic, and relies on continuous alignment processes to ensure "alignment" of project objectives and deliverables with then current Benefits Realization Factors (BRF®).

This guide provides a step by step process to conducting strategic outsourcing arrangement or creating a shared service organization.

Document length: 48 pages