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Ready to Use RFPs
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1. (ERP 503) Enterprise Resource Planning Suite and Implementation Services
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2. (CMS107) Case Management Solution - Product Suite and Certified Systems Integration Services
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3. (CMS208) Case Management Solution Product Suite and Support Services (No SI Services)
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4. (INF107) Desktop and Support Services
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5. (INF303) Server Technology and Services
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6. (INF206) Notebook, End User Device and Services
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7. (CSI108) Certified Systems Integration Services
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8. (COM204) Unified Communication Solution (UCS - VOIP)
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9. (EP 106) Enterprise Portal COTS Software and Implementation Services
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10. (EPS206) Enterprise Portal COTS Product Only
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11. (BI 108) Business Intelligence Software and Support Services
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12. Desktop Demo
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13. (OS 109) Outsourcing: Desktop and End User Environment Outsourcing
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14. (OS 218) Outsourcing: Data Center and Network Management Services Collaborative Outsourcing
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1. (ERP 503) Enterprise Resource Planning Suite and Implementation Services
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IT Service Level Targets
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Risks and Mitigation Management
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Governance — Relationship and Service Management
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Methodologies and Tools
- 1. Guide to Aquisition of Product or Service (Procurement Methodology Guide)
- 2. Guide to Collaborative Outsourcing (RSM)
- 3. Public Private Partnerships, How to Make Them Work
- 4. Guide to Forming Strategic Alliances (Alliance Architecture Management Model)
- 5. Step by Step Guide to Negotiating a Flexible and Continuously Aligned Relationship (SRNP)
- 6. Evaluators Orientation Session Guide
- 7. Letters to Vendors
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Whitepaper
User Support Services
This is a Catalogue of IT Best Practice Service Levels that Strategic Relationships Solutions Inc. (SRS) view as key to the effective management of User Support Services. The catalogue covers 20 Service Levels in the areas of Call Management and User Access Management. The contents can easily be adapted to public and private sector organizations based on the operational model employed. The establishment, measurement and communication of key service levels are critical to the maintenance of an effective IT operation and a satisfied customer base. Such service levels should be continuously aligned with client business requirements and financial and technology capabilities.
Document length: 3 pages
Purchase this resource:
Price: $99.00
